Kenya Railways raises penalties for cancelling SGR tickets
Posted: 12 Jul 2019, 06:41
Kenya Railways raises penalties for cancelling SGR tickets
Kenya Railways Corporation (KRC) has increased penalties for cancellation and rescheduling of the Nairobi-Mombasa standard gauge railway (SGR) tickets to discourage termination of bookings.
The KRC said yesterday passengers cancelling their booked trips would be deducted 30 per cent of the fares up from the previous 20 percent.
Those rescheduling trips will now be deducted 10 per cent of the ticket price...
The rescheduling and cancellation of trips were at the core of a ticketing fraud, which saw the police arrest three Chinese officials and four Kenyans who were behind the SGR ticketing scandal.
Investigators said the scam involved creating refunds for tickets already issued to passengers on board for each of the four trips and channelling the cash elsewhere...